Privacy Policy
BACKGROUND:
The Old Workshop Monkton Combe understands that your privacy is important and that you care about how your personal data is used. We respect and value the privacy of everyone who visits www.theoldworkshopmonktoncombe.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
1. Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 14, below;
“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
2. Information About Us
“We” or “us” means The Old Workshop Monkton Combe. Our contact details are in Part 15 and in the footer on this web page.
3. What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. We have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
4. What Is Personal Data?
Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
5. What Are My Rights?
Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:
a) The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15.
b) The right to access the personal data we hold about you. How to do this is in Part 13.
c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.
d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using details in Part 15 to find out more.
e) The right to restrict (i.e. prevent) the processing of your personal data.
f) The right to object to us using your personal data for a particular purpose or purposes.
g) The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
h) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data.
i) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15.
It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in Part 15.
6. What Data Do You Collect and How?
Depending upon your use of Our Site, we may collect and hold some or all of the personal and non-personal data set out below, using the methods also set out below. Please also see Part 14 for more information about our use of Cookies and similar technologies. We do not collect any ‘special category’ or ‘sensitive’ personal data.
Data Collected: Identity and contact information including name, title, date of birth, address, email address, phone number, booking details, payment information.
How it is Collected: By corresponding with us or third parties such as online travel agents or booking engines by filling in forms, phone, email or otherwise.
Data Collected: About your visit, including technical information such as Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); page response times, download errors, lengths of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
How it is Collected: Using Cookies and other means when you visit our website. Information is also provided by third parties (including, for example, sub-contractors in technical or payment services, advertising networks, analytics providers and search information providers).
7. How Do You Use My Personal Data?
Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following describes how we may use your personal data, and our lawful basis for doing so:
What we do: Providing and managing your queries and bookings. Communicating with you regarding your enquiries and bookings. Processing payments.
What data we use: Name, title, address, email address, phone number, members of party, booking details, payment information.
Our lawful basis: Legitimate Interests.
What we do: Administering and improving Our Site, including ensuring content is presented in the most effective manner; keeping our services and site secure; measuring the effectiveness of our services.
What data we use: Page response times, download errors, lengths of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
Our lawful basis: Legitimate Interests for security, Consent for others
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email with information, news, and offers on our products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. We do not share your personal data with third parties for marketing purposes.
Third Parties (including Squarespace, Elfsight, Ownerrez, Google Analytics) whose content appears on Our Site may use third-party Cookies, as detailed below in Part 14. Please refer to Part 14 for more information on controlling cookies. Please note that we do not control the activities of such third parties, nor the data that they collect and use themselves, and we advise you to check the privacy policies of any such third parties.
We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Part 15.
If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.
In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.
8. How Long Will You Keep My Personal Data?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will be kept for 5 years after you finish using our services.
9. How and Where Do You Store or Transfer My Personal Data?
We may store some or all of your personal data in countries outside of the UK. These are known as “third countries”. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. These include:
· limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality;
· procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where we are legally required to do so
10. Do You Share My Personal Data?
We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions.
We contract with the following third parties to supply certain products and services:
Recipient: Squarespace
Activity carried out: Website hosting
Location: New York, USA
Recipient: Elfsight
Activity carried out: Review aggregation
Location: Yerevan, Armenia
Recipient: Ownerrez
Activity carried out: Property Management Services
Location: Seattle, USA
Recipient: Stripe
Activity carried out: Payment processing
Location: San Francisco, USA
Recipient: Google
Activity carried out: Map generator and Analytics
Location: Mountain View, USA
If any of your personal data is shared with a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 9.
If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
11. How Can I Control My Personal Data?
In addition to your rights under the Data Protection Legislation, set out in Part 5, when you submit personal data via Our Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails OR at the point of providing your details).
12. Can I Withhold Information?
You may access certain areas of Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you are required to submit or allow for the collection of certain data.
You may restrict our use of Cookies. For more information, see Part 14.
13. How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15. There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
14. How Do You Use Cookies?
We use Cookies to facilitate and improve your experience of Our Site and to provide and improve our products and services. We have taken steps to ensure that your privacy and personal data is protected and respected at all times. All Cookies used by and on Our Site are used in accordance with current Cookie Law.
Our Site may place and access first-party and third-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. Third-party Cookies are those placed by websites, services, and/or parties other than us.
Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. Your consent will not be sought to place “strictly necessary” Cookies, but it is still important that you are aware of them. You may block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that Our Site may not work properly if you do so.
The following first-party “strictly necessary” Cookies may be placed on your computer or device by Squarespace:
Name of cookie: _acloggedin
Purpose and Duration: Supports login by Acuity Scheduling client if the client has an account. January 1, 2025
Name of cookie: _client_acloggedin
Purpose and Duration: Supports login by Acuity Scheduling client if the client has an account. January 1, 2025
Name of cookie: _dd_cookie_test
Purpose and Duration: Tests if cookies are supported. Expires instantly.
Name of cookie: dd_s
Purpose and Duration: Tracks browser errors. Four hours.
Name of cookie: _dd_site_test
Purpose and Duration: Tests if cookies are supported. Expires instantly.
Name of cookie: _grecaptcha
Purpose and Duration: Helps reduce spam in Acuity Scheduling. No expiry.
Name of cookie: _ssid
Purpose and Duration: Remembers devices for anti-fraud purposes. Four years.
Name of cookie: CART
Purpose and Duration: Shows when a visitor adds a product to their cart. Two weeks.
Name of cookie: CHECKOUT_WEBSITE
Purpose and Duration: Identifies the correct site for checkout when checkout on your domain is disabled. Session
Name of cookie: client_username
Purpose and Duration: Remembers a logged in Acuity Scheduling client's username between visits. One year.
Name of cookie: clientUser
Purpose and Duration: Stores the Acuity Scheduling client's username, OAuth2 Access Token, and OAuth2 Refresh Token. This cookie is required for functionality of logged-in clients. 30 days.
Name of cookie: Commerce-checkout-state
Purpose and Duration: Stores state of checkout while the visitor is completing their order in PayPal. Session.
Name of cookie: Crumb
Purpose and Duration: Prevents cross-site request forgery (CSRF). Session.
Name of cookie: hasCart
Purpose and Duration: Tells Squarespace that the visitor has a cart. Two weeks.
Name of cookie: Locked
Purpose and Duration: Prevents the password-protected screen from displaying if a visitor enters the correct site-wide password. Session.
Name of cookie: orderStatusSessionToken
Purpose and Duration: Authenticates a visitor who logs into an order status page. One year.
Name of cookie: PHPSESSID
Purpose and Duration: Securely authenticates a visitor during their checkout in Acuity Scheduling. One month.
Name of cookie: RecentRedirect
Purpose and Duration: Prevents redirect loops if a site has custom URL redirects. 30 minutes.
Name of cookie: remember_client
Purpose and Duration: Remembers Acuity Scheduling client’s login details if they have an account. 365 days
Name of cookie: siteUserCrumb
Purpose and Duration: Prevents cross-site request forgery (CSRF) for logged in site users. Three years.
Name of cookie: SiteUserInfo
Purpose and Duration: Identifies a visitor who logs into a customer account. Three years.
Name of cookie: SiteUserSecureAuthToken
Purpose and Duration: Authenticates a visitor who logs into a customer account. Three years.
Name of cookie: squarespace-announcement-bar
Purpose and Duration: Prevents the announcement bar from displaying if a visitor dismisses it. Persistent
Name of cookie: squarespace-likes
Purpose and Duration: Shows when you've already "liked" a blog post. Persistent
Name of cookie: squarespace-popup-overlay
Purpose and Duration: Prevents the promotional pop-up from displaying if a visitor dismisses it. Persistent
Name of cookie: squarespace-video-player-options
Purpose and Duration: Remembers video player selected preferences ( volume, playback speed, and quality) for videos uploaded directly to Squarespace. Persistent
Name of cookie: ss_cookieAllowed
Purpose and Duration: Remembers if a visitor agreed to placing analytics cookies on their browser if a site is restricting the placement of cookies. 30 days
Name of cookie: ss_sd
Purpose and Duration: Ensures that visitors on the Squarespace 5 platform remain authenticated during their sessions. Session.
Name of cookie: Test
Purpose and Duration: Investigates if the browser supports cookies and prevents errors.Session
Name of cookie: TZ
Purpose and Duration: Enables a Acuity Scheduling client’s appointments to display correctly based on their time zone preferences. Persistent.
The following third-party “strictly necessary” Cookie may be placed on your computer by Elfsight:
Name of cookie: elfsight_viewed_recently
Purpose and Duration: This cookie prevents counting more than one view from the same user within 15 seconds. 15 seconds.
Our Site may use analytics services provided by Squarespace and Google. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how Our Site is used. This, in turn, enables us to improve Our Site and the products and services offered through it.
The analytics service(s) used by Our Site use(s) Cookies to gather the required information. You do not have to allow us to use these Cookies, however it does enable us to continually improve Our Site, making it a better and more useful experience for you. Before these Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent. By giving your consent to the placing of these Cookies you are enabling us to provide the best possible experience and service to you.
The analytics service(s) used by Our Site use(s) the following Cookies:
Name of cookie and Provider: ss_cid Squarespace
Purpose and Duration: Identifies unique visitors and tracks a visitor’s sessions on a site. 2 years
Name of cookie and Provider: ss_cpvisit Squarespace
Purpose and Duration: Identifies unique visitors and tracks a visitor’s sessions on a site. 2 years
Name of cookie and Provider: ss_cvisit Squarespace
Purpose and Duration: Identifies unique visitors and tracks a visitor’s sessions on a site. 30 minutes
Name of cookie and Provider: ss_cvr Squarespace
Purpose and Duration: Identifies unique visitors and tracks a visitor’s sessions on a site. 2 years
Name of cookie and Provider: ss_cvt Squarespace
Purpose and Duration: Identifies unique visitors and tracks a visitor’s sessions on a site. 2 years
In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies, but this can be changed to enable you to to disable all Cookies or only third-party Cookies. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
15. How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:
Postal Address: The Old Workshop Monkton Combe, 3 Ivy Cottages, Shaft Road, Monkton Combe, Bath BA2 7HL
16. Changes to this Privacy Policy
We may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date. This Privacy Policy was last updated on 30 July 2024.